Topic: Service Design
-
Talent + Hiring 
Service Designer
This is a job description for the role of Service Designer from the Canadian Digital Service (CDS).
-
Talent + Hiring Senior Service Designer
This is a job description for the role of Senior Service Designer from the Canadian Digital Service (CDS).
-
Human-Centered Design 
Toolkit for Helping States Implement People-Centered Pandemic EBT
With the extension and expansion of P-EBT during COVID and the Food and Nutrition Service releasing new guidance, states have an opportunity to effectively deliver essential resources to children and families. Code for America built this toolkit of resources to share recommendations and promising practices around the implementation of P-EBT and to support state agencies and partners tasked with the development of P-EBT programs.
-
Human-Centered Design 
After the toolkit: anticipatory logics and the future of government
Building on the concept of anticipatory governance, this article aims to show how approaches associated with foresight and design can enact an anticipatory logic which is necessary for public administrations to achieve their goals in the face of uncertainty and dynamic environments.
-
Human-Centered Design 
18F Methods: Journey Mapping
18F describes journey mapping: a visualization of the major interactions shaping a user’s experience of a product or service. This allows design teams to view a service through the perspective of the user and incorporate their learnings throughout the development process.
-
Human-Centered Design 
Mapping the Applicant Experience of Benefit Enrollment
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
-
Human-Centered Design 
How to create a service blueprinting facilitation guide
A toolkit for creating a dynamic service blueprint that can be modified or expanded upon to fit an organization's needs.
-
Human-Centered Design 
User Experience Playbook
A guide for State of Colorado employees to integrate human-centered activities and results into web services.