Service Design Archives - Digital Government Hub

Service Designer

This is a job description for the role of Service Designer from the Washington, D.C. Mayor's Office of Policy & Innovation.

Washington D.C. Mayor's Office of Policy & Innovation
2022

Talent + Hiring

Managing Director – City Design Studio

Job description for the City of Tulsa, OK Managing Director - City Design Studio role

City of Tulsa
2023

Talent + Hiring

Service Design Manager

This is a job description for the role of Service Design Manager from the State of Connecticut.

State of Connecticut
2023

Talent + Hiring

Lab Leader

This is a job description for the role of Lab Leader from the Ontario Digital Service (ODS).

Ontario Digital Service (ODS)
2021

Talent + Hiring

Service Designer

This is a job description for the role of Service Designer from the Canadian Digital Service (CDS).

Canadian Digital Service (CDS)

Human-Centered Design

How to Use the U.S. Web Design System (USWDS)

USWDS provides principles, guidance, and code to help you design and build accessible, mobile-friendly government websites and digital services.

U.S. General Services Administration (GSA)
2023

Human-Centered Design

A pilot program to close benefits cliffs, co-designed with community members and service providers

A human‑centered co‑design project aimed at improving how low‑income residents discover and access public benefits in Humboldt County.

Civic Makers

Human-Centered Design

Launching and improving access to 988 Suicide and Crisis Lifeline

This blog discusses the 988 Suicide and Crisis Lifeline, a nationwide initiative aimed at providing accessible, immediate support for individuals experiencing mental health crises through the easy-to-remember number 988.

Centers for Medicare and Medicaid Services (CMS)
2022

Talent + Hiring

Service Design Researcher

This is a job description for the role of Service Design Researcher from the City of Toronto Customer Experience Transformation & Innovation.

City of Toronto Customer Experience Transformation & Innovation
2021

Talent + Hiring

Senior Service Designer

This is a job description for the role of Senior Service Designer from the Canadian Digital Service (CDS).

Canadian Digital Service (CDS)

Human-Centered Design

Michigan Online Enrollment Case Study

This case study documents how Civilla partnered with the Michigan Department of Health and Human Services (MDHHS) to redesign and modernize online enrollment for the state’s largest benefit programs.

Civilla
2021

Human-Centered Design

A Review of Human-Centered Design in Human Services

In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.

U.S. Department of Health and Human Services (HHS)
2022

Topic: Service Design