A framework that helps policy and digital service teams interpret legislation by identifying user needs, intent, and implementation challenges to support more effective, human-centered government service delivery.
This report discusses the financial resilience strategies families used to manage gaps before benefits arrived, in addition to providing recommendations for how benefits can be better designed in the future to fit the financial lives of lower-income households.
This article examines how administrative burdens in U.S. social safety net programs have changed over the past 30 years, showing that while average burdens have declined, inequality in who faces these burdens has grown.
The ANNALS of the American Academy of Political and Social Science
This research paper examines how stigma shapes participation in U.S. social safety net programs and influences public support for benefit design and access.
This section of the Building Resilience plan outlines strategies to help states modernize outdated unemployment insurance (UI) IT systems, making them more modular, secure, fraud-resistant, and user-centered.
In this webinar, a panel of experts discuss what states can do right now to improve EBT security, how to use data to analyze theft patterns, and how EBT payment technology needs to evolve to ensure efficiency, security, and dignity for beneficiaries.
Implementing flexible interview scheduling in Los Angeles County's CalFresh program significantly increased benefit approval rates and reduced processing times, particularly aiding working families, students, and individuals experiencing homelessness.
The COVID Response Project was funded by the W.K. Kellogg Foundation to document the real-time impacts of the COVID-19 pandemic on state human services agencies and capture state perspectives on lessons learned to guide future federal policymaking and state implementation. The project was completed by the American Public Human Services Association (APHSA) in partnership with the U.S. Department of Health and Human Services, Administration for Children and Families (ACF), Office of Regional Operations. Insights from the report reflect information obtained through APHSA’s on-going support of state human services agencies’ COVID-19 response efforts as well as a series of in-depth interviews with executive leadership of the 14 state health and human services agencies in ACF’s Region 1 (New England) and Region 4 (Southeast) areas.
American Public Human Services Association (APHSA)
This research summary presents findings from a randomized controlled trial demonstrating how mRelief’s simplified SNAP application significantly increases application rates among eligible individuals.
Through analyzing hundreds of research studies and surveying thousands of Americans this report identifies 28 life experiences that drive lifetime income, called mobility experiences.
This report describes C-Stat 2.0, an updated version of the the Colorado Department of Human Services’ performance-based analysis strategy that allows them to better focus on and improve performance outcomes that enhance people’s lives.
