Topic: Human-Centered Design
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User Testing for Community-Focused Design
Example of call for user experience participation from the City of St. Paul, Minnesota.
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What we learned from talking to 27 families about their experiences applying for child care benefits
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
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Driving Medicaid Renewals via the Providers App
Propel describes how its mobile app outreach campaign helped millions of Medicaid enrollees navigate renewal during the post-pandemic “unwinding” by driving action through notifications, messaging, and in-app tools.
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Making Government Services Inclusive for LGBTQ+ People
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
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Building Innovative Digital Services Municipal Action Guide
A guide from the National League of Cities and Digital Service Network discussing how local governments can implement and utilize digital services.
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FormFest 2024 Recap: Scaling Government Assistance
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the state of Maryland's Department of Social Services and the U.S. Department of Health and Human Services (HHS).
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A pilot program to close benefits cliffs, co-designed with community members and service providers
A human‑centered co‑design project aimed at improving how low‑income residents discover and access public benefits in Humboldt County.
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Customer Experience Specialist
This is a job description for the role of Customer Experience Specialist from the Centers of Excellence.
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User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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FormFest 2024 Recap: Reducing Form Burden at the Federal Level
An event recap from one of FormFest 2024's breakout sessions featuring speakers from DHS and the White House.
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User Experience Researcher
This is a job description for the role of User Experience Researcher from the City of Saint Paul, MN.
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FormFest 2024 Recap: Bringing SNAP Benefits to Scale
An event recap from one of FormFest 2024's breakout sessions featuring speakers from Maryland and the Office of Evaluation Sciences.