The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
Governor Kathy Hochul announced a new client feedback initiative in partnership with Code for America to improve New York's WIC program by implementing live online chat to gather input from participants, streamline enrollment, and increase access to healthy food for eligible families.
This example examines Miami-Dade County's initiative to streamline digital applications for LIHEAP, aiming to improve accessibility and efficiency for residents seeking energy assistance.
NYC Opportunity collaborated with the Administration for Child Services (ACS) to design a family-centered process for prevention services, addressing confusion and lack of choice in the current system. By creating tools like the Provider Profile and Family Voice booklet, the team empowered families to choose providers based on their needs while ensuring their feedback reaches ACS. The project aims to improve family experiences and communication with ACS, with plans to expand through testing and future innovations like a web portal.
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
This mainstage session from FormFest 2024 included conversations about form design, accessibility, user experience, and data collection to show how good forms can build trust and confidence in government.
This article examines how the City of Long Beach, California, collaborated with TOPC to develop a digital tool aimed at enhancing community engagement and expanding urban tree canopy coverage.
This user guide provides step-by-step instructions for families in Iowa to find licensed child care providers online based on location, schedule, and program preferences.
This report presents findings and recommendations from a user experience study based on interviews with 156 participants enrolled in Medicaid and SNAP.
