Topic: Human-Centered Design
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User Research 
Digital.gov Research Resources
Resources from Digital.gov on research
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User Research 
City of St. Paul User Experience Participation Legislation
Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.
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User Research 
UX Research Cheat Sheet
A list of user research methods and activities that can help decide which to use and when.
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User Research 
How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
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Engineering + Software Development 
Vermont: Piloting A Document Uploader For Benefit Eligibility
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
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Human-Centered Design 
Project Snapshot: Trauma-Informed Homelessness Service Interactions and Strategy
The report highlights a project to improve the Philadelphia Office of Homeless Services' (OHS) prevention and intake processes by implementing trauma-informed practices. In collaboration with staff, participants, and trauma experts, the project aimed to reduce distress for those accessing services while equipping staff with tools and training to better manage trauma-related interactions, creating a more supportive and empathetic service environment.
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Talent + Hiring 
Facilitator/Conversation Designer
This is a job description for the role of Facilitator/Conversation Designer from the City of Austin.
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Talent + Hiring 
UI Designer
This is a job description for the role of UI Designer from the City of Austin.
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Talent + Hiring Civic Designer
This is a job description for the role of Civic Designer from the City of Baltimore Mayor's Office of Innovation.
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Talent + Hiring Communications Design Fellow
This is a job description for the role of Communications Design Fellow from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
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Talent + Hiring Design Lead
This is a job description for the role of Design Lead from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
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Talent + Hiring Visual Designer
This is a job description for the role of Visual Designer from the Canadian Digital Service (CDS).