This is a job description for the role of Communications Design Fellow from the New York City Mayor's Office for Economic Opportunity (NYC Opportunity).
Code for America initially introduced the concept of Delivery-Driven Government in 2018. This article refreshes its original principles and expands on what the organization has learned to make its concepts clearer.
Hear perspectives on topics including centering beneficiaries and workers in new ways, digital service delivery, digital identity, and automation.This video was recorded at the Digital Benefits Conference (BenCon) on June 14, 2023.
This webinar provides insight on behavioral science concepts and how states can put such ideas into practice to tailor engagement, messaging, and independence planning, as well as promote participation in SNAP E&T programs.
This Blueprint is a whole-of-government effort that aims to provide a resource to assist federal decisionmakers in leveraging social and behavioral science to improve policy and program design and delivery.
The CUTGroup book explains how civic user testing (paying residents to test civic apps) can allow for more community engagement in civic tech. This book covers how to do UX testing, community engagement, and digital skills in one civic tech system.
A FormFest profile highlighting how New York State’s design and technology teams are reimagining form creation through collaborative, human-centered design methods that simplify processes and expand participation.
A practical guidance document that explains how to design, code, and test HTML web forms so they are accessible to all users, including people with disabilities.
