This article describes how Code for America conducted qualitative research within its GetCalFresh application by asking families to tell them about their familial, housing, and financial situations. From client messages, they gathered information regarding how to make changes to their product to keep their work people-centered.
This paper analyzes the unique challenges of conducting participatory design in large-scale public projects, focusing on stakeholder management, fostering engagement, and integrating participatory methods into institutional transformation.
The CUTGroup book explains how civic user testing (paying residents to test civic apps) can allow for more community engagement in civic tech. This book covers how to do UX testing, community engagement, and digital skills in one civic tech system.
Code for America initially introduced the concept of Delivery-Driven Government in 2018. This article refreshes its original principles and expands on what the organization has learned to make its concepts clearer.
The Federal Government made it easier for the public to share their knowledge, needs, and lived experiences to improve how government works for them and with them.
This session from FormFest 2024 focused on human centered form improvements from the City of Reykjavik and the German Digital Service’s form simplification project.
A workshop led by Elham Ali on integrating the principles of human-centered design and equity to Artificial Intelligence (AI) design, use, and evaluation.
Inclusive design means making design choices that take into account personal identifiers like ability, race, economic status, language, age, and gender. This resource walks folks through an introduction to inclusive design, focusing on accessibility and equity.
This webinar provides insight on behavioral science concepts and how states can put such ideas into practice to tailor engagement, messaging, and independence planning, as well as promote participation in SNAP E&T programs.
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the Canadian Digital Service and the National Head Start Association.
