FormFest profiles feature stories about FormFest 2024 speakers, including their motivations for working on public sector form innovation. After the event, FormFest profiles will include the video from the event.
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This guidance provides detail on activities to be conducted by designated High-Impact Service Providers (HISPs) under the Executive Order on Customer Experience.
The New York Experience – or “NYX” – aims to transform the customer experience across New York State agencies making our government work better for our people.
The paper hopes to stimulate discussions towards an ethical protocol for better practice in BI experiments and provide a useful resource to those working on, or interested in, BI research.