Topic: Communications
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Communications 
City of Boston MBTA Passport Program Infographic
Infographic to publicize City of Boston Massachusetts Bay Transportation Authority's (MBTA) Passport Program
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Management 
Employee Highlight from the City of Boston
Employee highlight of Allen Young from the City of Boston's Public Works Department.
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Management 
Communications Announcing the City of Boston Visa Sponsorship Pilot Program
Communications sent to City of Boston employees announce the City's new Visa Sponsorship Pilot Program.
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Communications 
City of Boston Paid Parental Leave Guide
Example Paid Parental Leave Guide from the City of Boston
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Management 
Toward Sound, Explicit Theories of Change for Digital Service Teams
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
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User Research 
The UI Lexicon Project
To better understand the problem and find potential solutions, the U.S. Department of Labor conducted an exploratory UI Lexicon research project.
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Communications 
Spanish plain language glossary of common Unemployment Insurance terms
This is a working list of plain language Spanish translations and recommended usage for common unemployment insurance terms. All content contained in this glossary has been tested and validated for readability and comprehension with Spanish speakers who have limited English proficiency.
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User Research 
When the “Wrong” Words Can Help People Find the Right Services
A short article appearing in the 3/14/23 edition of GovLoop by contributor Greg Jordan-Detamore from Code for America.
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Human-Centered Design 
Project Snapshot: Trauma-Informed Homelessness Service Interactions and Strategy
The report highlights a project to improve the Philadelphia Office of Homeless Services' (OHS) prevention and intake processes by implementing trauma-informed practices. In collaboration with staff, participants, and trauma experts, the project aimed to reduce distress for those accessing services while equipping staff with tools and training to better manage trauma-related interactions, creating a more supportive and empathetic service environment.
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Communications 
Collaborate with the TTS Public Benefits Studio
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs. To do this, their team is seeking to collaborate with benefits agencies to develop shared technology tools and best practices that can be used by multiple benefits programs simultaneously. As a first initiative, the Studio exploring opportunities to close the gap in adoption of plain-language, multi-channel notifications, including using text messaging.
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Communications 
Breaking Through the Noise: Building a Trusted Source of Information for COVID-19
When COVID-19 hit, the State of New Jersey recognized the need to both receive data on the spread of the disease from the public and provide information to them on how to mitigate it.
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Talent + Hiring 
Copywriter
This is a job description for the role of Copywriter from the City of Austin.