This research study analyzes the structural and budgetary layout of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels. In doing so, it sets out to answer the research question: “How are digital service teams structured and funded?”
This memorandum provides guidance to Federal agencies on how to broaden public participation and community engagement to improve government decision-making, enhance transparency, and build trust by engaging with communities, especially underserved groups.
The Digital Service Network (DSN) spoke with Daniel Soto, principal management analyst at the City of Santa Ana, to learn more about how digital service innovation can occur in government organizations without formally codified or centralized digital service teams.
The Digital Services Network (DSN) spoke with Connecticut’s digital program manager, Max Gigle, and Director of Digital Government and Operational Excellence David Labbadia, to learn more about the team’s human-centered approach to developing Business.CT.gov as the first step on the path toward an “all-digital government.”
The Digital Service Network (DSN) spoke with staff from ODX — Megan Evans Seeds, chief digital officer, and Lisa Yang, digital accessibility coordinator — to discuss their efforts to help center digital accessibility across Hennepin County government.
This strategic plan outlines Colorado's vision to enhance digital government by improving broadband access, simplifying government services, and leveraging data to create a more accessible, efficient, and responsive government for all residents.
Colorado Governor's Office of Information Technology (OIT)
Guidance outlining how Australian government agencies can train staff on artificial intelligence, covering key concepts, responsible use, and alignment with national AI ethics and policy frameworks.
A nationwide survey capturing how state chief data officers are structured, resourced, and operating, and how the role is evolving to support data-driven government.
National Association of State Chief Information Officers (NASCIO)
A California Government Code section establishing the Office of Data and Innovation (ODI) and authorizing it to improve digital service delivery, data governance, and modernization across state government.
