Code for America describes its work building GetCTC, an e-filer that allows people to file simplified tax returns as specified in the revenue procedure required for the Child Tax Credit.
The inability to apply for Medicaid and SNAP in person during the COVID-19 pandemic necessitated a new way of interacting with social service agencies through online application submission. States can facilitate this by making online applications and systems more accessible and allowing for telephonic signatures on benefits applications.
Description of NYC language and disability access requirements, along with best practices to improve communication between NYC government and its diverse constituents.
