Professor Don Moynihan discusses how administrative burden is an effective tool to make it difficult for people to access certain types of benefits, noting that this is particularly harmful to communities of color.
The article discusses how state agencies can effectively use text messaging to communicate with Medicaid and SNAP enrollees, especially following a 2021 FCC ruling that permits automated texts for informational purposes.
Together, the Kansas Department for Children and Families (DCF) and Department of Health and Environment (KDHE) are working to design and build a sustainable process to improve cross-enrollment for families eligible for both the Supplemental Nutrition Assistance Program (SNAP) and the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). This report outlines how Kansas will integrate data matches between SNAP and WIC—as well as targeted outreach— within the ongoing business processes of the agencies to help streamline the experience of accessing nutrition supports for clients. These functions will contribute to the agencies’ shared goal of reducing rates of food insecurity in Kansas.
American Public Human Services Association (APHSA)
The CUTGroup book explains how civic user testing (paying residents to test civic apps) can allow for more community engagement in civic tech. This book covers how to do UX testing, community engagement, and digital skills in one civic tech system.
The Center on Budget and Policy Priorities (CBPP) report discusses how reducing administrative burdens in Medicaid can enhance health outcomes and promote racial equity.
Little is known about how agencies are currently using AI systems, and little attention has been devoted to how agencies acquire such tools or oversee their use.
This guide by Cyd Harrell serves as a comprehensive manual for technologists aiming to engage effectively in public sector projects, offering practical advice on navigating government partnerships and driving impactful change.
This handbook highlights the flexibilities in the Federal Acquisition Regulation (FAR) that can help agencies implement “plays” from the Digital Services Playbook, with a particular focus on how to use contractors to support an iterative, customer-driven software development process.
Through analyzing hundreds of research studies and surveying thousands of Americans this report identifies 28 life experiences that drive lifetime income, called mobility experiences.
This report calculates the cumulative impact of major benefit programs on two types of families and how their benefits change as they move into the labor market and climb the ladder of upward mobility.
