Service Delivery Area: Benefits
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Automation + AI AI-Powered SNAP Modernization
This report explores how AI is currently used, and how it might be used in the future, to support administrative actions that agency staff complete when processing customers’ SNAP cases. In addition to desk and primary research, this brief was informed by input from APHSA’s wide network of state, county, and city members and national partners in the human services and related sectors.
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Digital Identity Jurisdiction Data Maps: Mobile Driver License Implementation Data Map
This map illustrates which jurisdictions throughout the United States and Canada have implemented one of six stages of mobile driver licenses.
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Automation + AI OECD Framework for the Classification of AI systems
To help policy makers, regulators, legislators and others characterize AI systems deployed in specific contexts, the OECD has developed a user-friendly tool to evaluate AI systems from a policy perspective.
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Automation + AI Government AI Readiness Index 2023
For 2023, Oxford Insights assesses the AI readiness of 193 governments across the world.
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Automation + AI Parking signs and possible futures for LLMs in government
Government agencies adopting generative AI tools seems inevitable at this point. But there is more than one possible future for how agencies use generative AI to simplify complex government information.
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Diversity, Equity + Inclusion How to Improve Unemployment Insurance for People with Disabilities
The report beings by briefly describing the challenge that disabled workers face in accessing UI and the benefits of reforming the system to better serve these workers. The report then presents a list of considerations for UI reform in the areas of administrative process and technology improvements as well as considerations for policy change.
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Automation + AI Envisioning a Human-AI collaborative system to transform policies into decision models
This paper introduces the problem of semi-automatically building decision models from eligibility policies for social services, and presents an initial emerging approach to shorten the route from policy documents to executable, interpretable and standardised decision models using AI, NLP and Knowledge Graphs. There is enormous potential of AI to assist government agencies and policy experts in scaling the production of both human-readable and machine executable policy rules, while improving transparency, interpretability, traceability and accountability of the decision making.
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Digitizing Policy + Rules as Code Exposing Error in Poverty Management Technology: A Method for Auditing Government Benefits Screening Tools
This paper introduces a method for auditing benefits eligibility screening tools in four steps: 1) generate test households, 2) automatically populate screening questions with household information and retrieve determinations, 3) translate eligibility guidelines into computer code to generate ground truth determinations, and 4) identify conflicting determinations to detect errors.
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Digitizing Policy + Rules as Code Shared Values/Conflicting Logics: Working Around E-Government Systems
This paper describes results from fieldwork conducted at a social services site where the workers evaluate citizens' applications for food and medical assistance submitted via an e-government system. These results suggest value tensions that result - not from different stakeholders with different values - but from differences among how stakeholders enact the same shared value in practice.
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Digital Identity Facial Recognition Technology: Current Capabilities, Future Prospects, and Governance
This book explores the current capabilities, future possibilities, and necessary governance for facial recognition technology. The report discusses legal, societal, and ethical implications of the technology, and recommends ways that federal agencies and others developing and deploying the technology can mitigate potential harms and enact more comprehensive safeguards.
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Digitizing Policy + Rules as Code Cross-Sector Insights From the Rules as Code Community of Practice
In this report, the Digital Benefits Network shares learnings from the Rules as Code Community of Practice. Insights are grouped along core themes expressed by cross-sector practitioners, including complexity in policies, interest in sharing knowledge, tools, and code, the need for more training and technical assistance, and willingness to collaborate on an open standard for writing rules and developing a shared code library.
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Diversity, Equity + Inclusion Opportunities to Improve Online Access to SNAP for Older Adults
This issue brief illustrates the challenges that many older adults with low income face in gaining access to benefits online. It addresses digital literacy, access to broadband internet, and the increasing prevalence of connecting online to SNAP.