This presentation explores the balance between security and user experience in digital benefit account creation and authentication, highlighting insights from a forthcoming playbook focused on SNAP and Medicaid portals.
This study describes the potential of human-centered design principles to identify burdens, reducing the effects of what we label as administrative checkpoints.
This article emphasizes the need for local leaders to prioritize disability equity in advancing upward mobility, addressing systemic barriers that hinder disabled individuals' escape from poverty.
This section of the Building Resilience plan outlines strategies to help states modernize outdated unemployment insurance (UI) IT systems, making them more modular, secure, fraud-resistant, and user-centered.
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
The strategic plan outlines intentions to responsibly leverage artificial intelligence (AI) to enhance health, human services, and public health by promoting innovation, ethical use, and equitable access across various sectors, while managing associated risks.
U.S. Department of Health and Human Services (HHS)
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include MAGI Medicaid.
An interactive chatbot that helps SNAP participants and the public ask questions and receive guidance about SNAP work and community engagement requirements in conversational form.
A technical guide that outlines policy and system design strategies states can use to reduce procedural terminations when implementing Medicaid work reporting requirements.
