Service Delivery Area: Benefits
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Plain Language 101
Jack Ding from the NYC Mayors Office for Economic Opportunity gives a brief training on plain language writing.
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New Mexico’s Coordinating SNAP & Nutrition Support Impact Report
The New Mexico Human Services Department and Department of Health, as part of the Coordinating SNAP & Nutrition Supports program, leveraged data sharing to align SNAP, Medicaid, TANF, and WIC.
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Rules as Code – Delivering a personalised citizen experience for GovCMS
Demo and explainer video of the Australian government's implementation of rules as code as part of their enterprise content management platform.
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Fewer Burdens but Greater Inequality? Reevaluating the Safety Net through the Lens of Administrative Burden
This article examines how administrative burdens in U.S. social safety net programs have changed over the past 30 years, showing that while average burdens have declined, inequality in who faces these burdens has grown.
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NIST Digital Identity Guidelines: Special Publication 800-63, Revision 3
These guidelines from the National Institutes of Standard and Technology provide technical requirements for federal agencies implementing digital identity services.
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Identity Fraud Victim Redress Process and Systems
This report provides specific actions the federal government could take to reduce identity fraud and establish a whole-of-government victim redress approach.
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What Happens When People Feel Ownership Over Their Benefits
An interview with Wendy De La Rosa, assistant professor at the Wharton School at the University of Pennsylvania. De La Rosa discusses how the concept of “psychological ownership” can encourage people to take up benefits they are eligible for.
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Better Data Sharing for Benefits Delivery
This policy brief outlines how improved data sharing between federal agencies, state and local governments, and institutions can leverage existing data from other benefits programs to streamline eligibility processes and benefits uptake for the Affordable Connectivity Program (ACP) and other programs.
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How to create a service blueprinting facilitation guide
A toolkit for creating a dynamic service blueprint that can be modified or expanded upon to fit an organization's needs.
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The Consequences of Decentralization: Inequality in Safety Net Provision in the Post–Welfare Reform Era
This article examines how the decentralization of safety net programs after welfare reform has led to growing inequality in benefit generosity and access across U.S. states.
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States Can Make Applications More Accessible During COVID-19 Crisis
This blog post discusses strategies that states can implement to make public assistance applications more accessible during the COVID-19 crisis, emphasizing the importance of flexibility in application processes to accommodate increased demand and social distancing measures.
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A Public Transformed? Welfare Reform as Policy Feedback
This article analyzes the strategic use of public policy as a tool for reshaping public opinion. Though progressive revisionists in the 1990s argued that reforming welfare could produce a public more willing to invest in anti-poverty efforts, welfare reform in the 1990s did little to shift public opinion. This study investigates the general conditions under which mass feedback effects should be viewed as more or less likely.