Service Delivery Area: Benefits
-
Increasing Stimulus Payment Take-up in California: Results from a Phone and Email Campaign
In Fall 2021, The People Lab and the California Policy Lab partnered with the California Department of Social Services and Code for America to conduct and evaluate a state-wide outreach effort aimed at delivering stimulus payments to low-income Californians.
-
Digitizing Policy + Rules as Code 
Project Snapshot: ACCESS NYC & Benefits Screening API
The NYC Mayor’s Office for Economic Opportunity (NYC Opportunity) developed the NYC Benefits Platform, including ACCESS NYC, to help residents easily discover and check eligibility for over 80 social programs. This mobile-first, open-source tool uses a simple eligibility screener, reducing access barriers while allowing integration with other city services like MyCity, ensuring efficient access to benefits.
-
Human-Centered Design 
Improving Unemployment Fraud Reporting with User Research
User research + design kit in for improving the UI fraud reporting experience, available in English and Spanish
-
Data 
Data Sharing to Build Effective and Efficient Benefits Systems: A Playbook for State and Local Agencies
This playbook is designed to help government and other key sectors use data sharing to illuminate who is not accessing benefits, connect under-enrolled populations to vital assistance, and make the benefits system more efficient for agencies and participants alike. It is a step-by-step guide to conducting smooth and efficient data sharing projects that are permissible and secure.
-
Policy 
Basic Income and Local Government: A Guide to Municipal Pilots
This guide consolidates learning and spotlights principles, insights, and emerging practices to guide municipal leaders and public-private partnerships interested in designing basic income programs that are ethical, equitable, rigorous, informative, and consequential for local, state and national policymaking.
-
Procurement 
Contracting for Transformation Toolkit
Tangible tools, scoring guides and strategies to embed equity and wellbeing into your procurement process. Designed for human services with opportunities to apply these principles to other fields.
-
Procurement 
Exiting Technology Projects
This booklet is designed to help procurement officers and other stakeholders ensure continuity of service, enable seamless future technology upgrades, and plan for contingencies. You can use it to evaluate a prospective vendor contract or bid, or to document how a project went.
-
Procurement 
Procurement Testimony at the Michigan Senate Appropriations Committee, Feb 26 2020
Waldo Jaquith from 18F gives testimony to the Michigan Senate Appropriations Committee on how to efficiently appropriate money to technology projects.
-
Procurement 
Accessible Technology Procurement Toolkit
A guide on how to procure for accessible technology.
-
Procurement 
Serving the Citizens—Not the Bureaucracy: A Strategic Vision for City Procurement
This report features a strategic vision with six plays to help procurement work in public service.
-
Diversity, Equity + Inclusion 
Why All Guaranteed Income is Narrative Work: Best Practices for Centering Dignity, Race, and Gender in Cash-Based Programs
This guide and set of best practices was created to help leaders of new and existing guaranteed income projects to thoughtfully narrate their work.
-
Digital Identity 
Roadmap: NIST Special Publication 800-63-4 Digital Identity Guidelines
The Revision 4 of the National Institute of Standards and Technology (NIST) Special Publication 800-63, Digital Identity Guidelines, intends to respond to the changing digital landscape that has emerged since the last major revision of this suite was published in 2017 — including the real-world implications of online risks. This roadmap outlines NIST's project milestones and opportunities to provide feedback through March 2023.