Service Delivery Area: Benefits
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Automation + AI Technology in the public sector and the future of government work
This report explores technologies that have the potential to significantly affect employment and job quality in the public sector, the factors that drive choices about which technologies are adopted and how they are implemented, how technology will change the experience of public sector work, and what kinds of interventions can protect against potential downsides of technology use in the public sector. The report categories technologies into five overlapping categories including manual task automation, process automation, automated decision-making systems, integrated data systems, and electronic monitoring.
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Automation + AI Trustworthy AI (TAI) Playbook
This playbook is an initial step by the Office of the Chief AI Officer (OCAIO) to support trustworthy AI development.
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Automation + AI Artificial Intelligence: Background, Selected Issues, and Policy Considerations
This report aims to help congressional leaders understand AI, and provide key terms and definitions that would be important in crafting or understanding potential legislation on the topic.
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Automation + AI Unpacking the White House blueprint for an AI Bill of Rights
On December 5, 2022, an expert panel, including representatives from the White House, unpacked what’s included in the AI Bill of Rights, and explored how to operationalize such guidance among consumers, developers, and other users designing and implementing automated decisions.
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Automation + AI I Am Not a Number
In early 2023, Wired magazine ran four pieces exploring the use of algorithms to identify fraud in public benefits and potential harms, deeply exploring cases from Europe.
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SNAP BBCE History
State broad-based categorical eligibility (BBCE) changes from 2010-2023
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Automation + AI NIST: AI Risk Management Framework
In collaboration with the private and public sectors, NIST has developed a framework to better manage risks to individuals, organizations, and society associated with artificial intelligence (AI). The framework is intended for voluntary use and to improve the ability to incorporate trustworthiness considerations into the design, development, use, and evaluation of AI products, services, and systems.
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Automation + AI Dispelling Myths About Artificial Intelligence for Government Service Delivery
Directed at government practitioners, this resource addresses common misconceptions about artificial intelligence (AI) and explains the current state of technology.
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Automation + AI ITEM 10: How a Small Legal Aid Team Took on Algorithmic Black Boxing at Their State’s Employment Agency (And Won)
In June 2022, Legal Aid of Arkansas won a significant victory in their ongoing work to compel Arkansas’ employment agency to disclose crucial details about how it uses automated decision-making systems to detect and adjudicate fraud.
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Automation + AI Challenging the Use of Algorithm-driven Decision-making in Benefits Determinations Affecting People with Disabilities
This report analyzes lawsuits that have been filed within the past 10 years arising from the use of algorithm-driven systems to assess people’s eligibility for, or the distribution of, public benefits. It identifies key insights from the various cases into what went wrong and analyzes the legal arguments that plaintiffs have used to challenge those systems in court.
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Automation + AI Defining and Demystifying Automated Decision Systems
This article suggests that a lack of clear, shared definitions makes it harder for the public and policymakers to evaluate and regulate technical systems that may have significant impacts on communities and individuals by shaping access to benefits, opportunities, and liberty. It presents and evaluates a definition for automated decision systems, developed through workshops with interdisciplinary scholars and practitioners.
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Automation + AI Blueprint for an AI Bill of Rights
The White House Office of Science and Technology Policy has identified five principles that should guide the design, use, and deployment of automated systems to protect the American public in the age of artificial intelligence. These principles help provide guidance whenever automated systems can meaningfully impact the public’s rights, opportunities, or access to critical needs.