This paper describes the policy choices, business practices, and technology innovations that the State of New Jersey is employing to ensure that the right people get benefits — accurately and on time.
This article discusses Code for America’s research into the user experience of applying or Medicaid, SNAP, TANF, WIC, and LIHEAP in the United States. They found that user experience applying for benefits programs varies greatly by (and often within) each state.
This toolkit offers strategies and tools to help agencies build the culture and infrastructure needed to apply data analysis routinely, effectively, and accurately – referred to in this publication as “sustainable data use.”
This report outlines how modernizing unemployment insurance (UI) technology with a worker-centered approach can improve access, efficiency, and equity in the UI system.
The exclusion of agricultural and domestic workers—predominantly African Americans—from the 1935 Social Security Act's unemployment insurance program is analyzed as a result of international policy diffusion rather than solely domestic racial politics.
We continued Rules as Code Demo Day with Daniel Singer and Preston Cabe from Benefits Data Trust. Benefits Data Trust provides benefit outreach and application assistance services in seven states. Using Benefits Launch, their in-house interview and rules engine, they support two hundred contact center employees as they screen and apply thousands of clients each year. They also offer a self-service screener, Benefits Launch Express. Additionally, they offer an eligibility API to integrate with other services.
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
Differing federal requirements for public benefit applications create significant barriers for applicants and complicate state efforts to integrate services.
This report contributes to the quantitative measurement of psychological burdens by examining a case study of a single social program: the Supplemental Nutrition Assistance Program, by considering new quantitative measures of the psychological burdens faced by SNAP applicants.
A primer by New America for government entities thinking about embracing open-source solutions. This report is based on interviews with experts in the field, the organization’s work on piloting open source projects with partners around the world, and a review of nearly 50 reports, documents, and resources on the creation and usage of open source software.
