Service Delivery Area: Benefits
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Digital Identity What is a (Digital) Identity Wallet? A Systematic Literature Review
There is a growing interest in the concept of digital wallets, but no generally accepted definition of the concept or its features. This systematic review examines prior studies to offer a definition of digital identity wallets.
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Digital Identity Digital Identity and Inclusion: Tracing Technological Transitions
This article explores technological transformations underway in the digital identity sector.
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Automation + AI Large Language Models (LLMs): An Explainer
In this blog post, CSET’s Natural Language Processing (NLP) Engineer, James Dunham, helps explain LLMs in plain English.
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Automation + AI What Are Generative AI, Large Language Models, and Foundation Models?
What exactly are the differences between generative AI, large language models, and foundation models? This post aims to clarify what each of these three terms mean, how they overlap, and how they differ.
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Digital Identity Digital Identity: Emerging Trends, Debates and Controversies
This academic review covers the broad range of arguments, trends, and patterns from the emerging field of digital identity scholarship.
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Automation + AI Democratizing AI: Principles for Meaningful Public Participation
In this policy brief and video, Michele Gilman summarizes evidence-based recommendations for better structuring public participation processes for AI, and underscores the urgency of enacting them.
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Automation + AI The Privacy-Bias Trade-Off
Safeguarding privacy and addressing algorithmic bias can pose an under-recognized trade-off. This brief documents tradeoffs by examining the U.S. government’s recent efforts to introduce government-wide equity assessments of federal programs. The authors propose a range of policy solutions that would enable agencies to navigate the privacy-bias trade-off.
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Automation + AI Better Together? An Evaluation of AI-Supported Code Translation
This research explores how software engineers are able to work with generative machine learning models. The results explore the benefits of generative code models and the challenges software engineers face when working with their outputs. The authors also argue for the need for intelligent user interfaces that help software engineers effectively work with generative code models.
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Automation + AI The Ohio Benefits Program is “BOT” In
This award documentation from the National Association of State Chief Information Officers (NASCIO) explains how agencies in Ohio used automation to support administration of public benefits programs.
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Automation + AI A Snapshot of Artificial Intelligence Procurement Challenges
Artificial intelligence promises exciting new opportunities for the government to make policy, deliver services and engage with residents. But government procurement practices need to adapt if we are to ensure that rapidly-evolving AI tools meet intended purposes, avoid bias, and minimize risks to people, organizations, and communities. This report lays out five distinct challenges related to procuring AI in government.
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Digital Identity Saving Face: Investigating the Ethical Concerns of Facial Recognition Auditing
This paper explores design considerations and ethical tensions related to auditing of commercial facial processing technology.
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Digital Identity The difference between digital identity, identification, and ID
This style guide from Caribou Digital outlines how to talk about identity in a digital age.