Service Delivery Area: Benefits
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Automation + AI State of California: Benefits and Risks of Generative Artificial Intelligence Report
This report on the use of Generative AI in State government presents an initial analysis of the potential benefits to individuals, communities, government and State government workers, while also exploring potential risks.
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Digitizing Policy + Rules as Code A cost/benefit analysis of a Rules as Code-enabled transformation
This piece explores an example cost/benefit analysis of a Rules as Code-enabled transformation.
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Digitizing Policy + Rules as Code Rules as Code – Delivering a personalised citizen experience for GovCMS
Demo and explainer video of the Australian government's implementation of rules as code as part of their enterprise content management platform.
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Procurement California Employment Development Department: Identity Proofing Demo Day Presentation
This 2023 presentation from the California Employment Development Department details the user personas the agency used to evaluate vendor proposals for a new identity proofing contract.
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Digital Identity California Employment Development Department: User Persona Scoring
This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.
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Digital Identity Promising Practices for Digital Identity in Public Benefits
This piece highlights promising design patterns for account creation and identity proofing in public benefits applications. The publication also identifies areas where additional evidence, resources, and coordinated federal guidance may help support equitable implementations of authentication and identity proofing, enabling agencies to balance access and security.
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Diversity, Equity + Inclusion Guidance on Adding Sexual Orientation and Gender Identity Questions to State Medicaid and CHIP Applications for Health Coverage
Starting November 1, 2023, the Centers for Medicare & Medicaid Service (CMS) began asking three new optional sexual orientation and gender identity (SOGI) questions on the single, streamlined application developed by the Secretary. This guidance gives instructs states on the process for modifying SOGI questions in their applications.
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U.S. Digital Service (USDS) Medicaid Renewals Playbook
This playbook was created by the U.S. Digital Service as a rapid-response guide for civic technologists providing direct technical assistance to states during the COVID-19 Public Health Emergency (PHE) Unwinding. The content in this playbook focuses on strategies to rapidly decrease the burden of Medicaid renewals on members of the public and state staff.
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SNAP State Options Report
SNAP statutes and regulations provide the state SNAP agency with certain options to tailor SNAP according to their respective operational considerations and policy preferences. This report summarizes 19 SNAP policy options (in effect as of Oct. 1, 2023) and waivers (implemented as of July 1, 2023) chosen by SNAP state agencies (50 states, the District of Columbia, Guam, and Virgin Islands) in federal fiscal year (FY) 2023.
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Digital Identity Identity Fraud Victim Redress Process and Systems
This report provides specific actions the federal government could take to reduce identity fraud and establish a whole-of-government victim redress approach.
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Automation + AI Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence
Issued on October 30, 2023, this Executive Order provides guidance to support the responsible development of Artificial Intelligence.
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Policy Strengthening Analytics in Government Agencies: A Toolkit for Sustainable Data Use
This toolkit offers strategies and tools to help agencies build the culture and infrastructure needed to apply data analysis routinely, effectively, and accurately – referred to in this publication as “sustainable data use.” It covers a variety of subjects – from staffing and technology to collaboration and funding – that can impact the longevity of analytics work in the public sector.