The Performance.gov team hosted a webinar featuring federal customer experience (CX) changemakers from across government and focused on the nine CX projects that aim to address pain points learned about through human-centered design research.
In this panel conversation, presenters at the Better Identity Coalition’s 2022 policy forum “Identity, Authentication, and the Road Ahead” discuss the challenges of identity verification and access in pandemic unemployment benefits.
The Modern Government Leaders program brought together federal executive innovators to share best practices and drive service delivery and process modernization.
This video documents the Digital Benefits Network's Digital Identity Community of Practice launch, covering mission review, 2025 goals, California authentication innovations, and peer networking for equitable and effective digital identity in public benefits.
The Digital Benefit Network's Digital Identity Community of Practice held a session to hear considerations from civil rights technologists and human-centered design practitioners on ways to ensure program security while simultaneously promoting equity, enabling accessibility, and minimizing bias.
A curated toolkit of plain-language writing resources, training, and guidance aimed at helping government and public-service staff create accessible, easily understood communications.
In this webinar, a panel of experts discuss what states can do right now to improve EBT security, how to use data to analyze theft patterns, and how EBT payment technology needs to evolve to ensure efficiency, security, and dignity for beneficiaries.
Initially created for and shared with staff at the Administration for Children and Families, this webinar provides an introduction to Universal Design, covering plain language, accessibility, user research, and Agile development.
Clearing applicant backlogs is an important solution to the UI crisis. State governments and federal agencies could facilitate access to public benefits by collaborating to develop interoperable technology platforms that use open source software and modular design. Panelists discuss opportunities to prevent future UI crises by reimagining how governments deliver benefits to their citizens.
Governments around the world are digitizing how they deliver services to citizens. And yet, without a secure and reliable way for people to prove their identity online, digital transformation efforts face a considerable barrier. This panel discussion, hosted by the Information Technology & Innovation Foundation (ITIF), focuses on the potential benefits and concerns surrounding digital ID and identity proofing technology as well as the legal and technical barriers for use.
Information Technology & Innovation Foundation (ITIF)
In this keynote presentation, Carole House, the Director for Cybersecurity and Secure Digital Innovation at the National Security Council discusses cybersecurity and identity management priorities at the federal level.
