The Performance.gov team hosted a webinar featuring federal customer experience (CX) changemakers from across government and focused on the nine CX projects that aim to address pain points learned about through human-centered design research.
A public event that explored workers’ real-world experiences with unemployment insurance systems, focusing on barriers, inequities, and policy insights from their perspectives.
In this policy brief and video, Michele Gilman summarizes evidence-based recommendations for better structuring public participation processes for AI, and underscores the urgency of enacting them.
During the call, we heard from two speakers: April Dunlap, Policy Administrator for Arizona’s Department of Economic Security and Professor Michele Gilman, Venable Professor of Law and Associate Dean for Faculty Research and Development at the University of Baltimore School of Law.
The Digital Benefits Network's second Digital Identity Community of Practice quarterly call centered exploring client support models in digital identity and an update on the Balance ID project.
On July 16, members of the Digital Identity Community of practice gathered to learn how peers are gathering beneficiary feedback on their experiences with accounts and proving their identity.
This video documents the Digital Benefits Network's Digital Identity Community of Practice launch, covering mission review, 2025 goals, California authentication innovations, and peer networking for equitable and effective digital identity in public benefits.
An overview video describing the Digital Identity Risk Management process outlined in NIST's Digital Identity Guidelines, which organizations can use to develop a risk-based approach to identity management.
