Resource Format: Toolkit
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User Research 18F Methods Collection
A collection of tools to bring human-centered design into your project.
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User Research Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
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User Research Design Resource Tools
Use these activities, tools, and how-tos as a starting point — we hope you’ll hack them for whatever challenge you’re working on.
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Accessibility Usability testing kit
A collection of guidelines and templates to help you check the usability of election materials
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Data Benefits Access for Student Success: A Toolkit For Leveraging Data to Find Eligible Students
Each year, millions of college students struggle to pay for their education and basic needs, including food, childcare, housing, healthcare, and internet service. Among those students are a disproportionate number of first-generation students and students of color. This toolkit aims to build institutional capacity to enable all students to put food on the table, improve health outcomes, focus on school, and graduate.
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Human-Centered Design Improving Unemployment Fraud Reporting with User Research
User research + design kit in for improving the UI fraud reporting experience, available in English and Spanish
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Policy Basic Income and Local Government: A Guide to Municipal Pilots
This guide consolidates learning and spotlights principles, insights, and emerging practices to guide municipal leaders and public-private partnerships interested in designing basic income programs that are ethical, equitable, rigorous, informative, and consequential for local, state and national policymaking.
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Procurement Accessible Technology Procurement Toolkit
A guide on how to procure for accessible technology.
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Procurement Exiting Technology Projects
This booklet is designed to help procurement officers and other stakeholders ensure continuity of service, enable seamless future technology upgrades, and plan for contingencies. You can use it to evaluate a prospective vendor contract or bid, or to document how a project went.
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Procurement Contracting for Transformation Toolkit
Tangible tools, scoring guides and strategies to embed equity and wellbeing into your procurement process. Designed for human services with opportunities to apply these principles to other fields.
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Policy Maximizing the impact of direct cash transfers to young people: A policy toolkit
Chapin Hall collaborated with national policy experts, practitioners, and young adults with lived experience of homelessness to create a policy toolkit where tax, public benefits, and educational aid implications for young people participating in Direct Cash Transfer (DCT) programs are laid out in one place.
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Communications Texting Playbook: Recommendations and Tips for Texting Clients of Safety Net Services
The Texting Playbook provides guidance and well-researched strategies to help state agencies implement texting in support of Medicaid, SNAP, WIC, and other benefits programs. It provides an overview of how to start texting clients; the types of messages to send, including real examples; Federal Communications Commision (FCC) policy guidance; how to encourage opt-ins and collect consent; how to avoid coming across as spam; and a cost analysis of texting.