This guide addresses technical and engineering requirements for a text messaging program, including texting platform options, and procurement and vendor management, among other technical implementation topics.
New America’s New Practice Lab discusses insights into racial inequities within the Unemployment Insurance System, and provides recommendations its framework for rectifying inequality in policies and programs moving forward.
WIC enrollment has declined over the last decade, preventing millions of eligible low-income individuals from accessing its benefits. This report examines state WIC outreach pilots and discusses the effectiveness of text message outreach and key considerations when developing and launching targeted text outreach campaigns.
An April 2024 Chief Digital Service Officers (CDSO) gathering included discussions about the realities of digital service leadership in government. These discussions are summarized in infographics offering valuable perspective to emerging digital service teams.
This guide is intended to provide everything else, with a focus on the basics of UI technology projects, guidance on standards for equitable uses of technology, and strategies for how to have a positive impact on these projects.
This article examines how applying a Racial Equity Framework reveals systemic inequities in the Earned Income Tax Credit (EITC) program, offering insights into barriers faced by marginalized communities and potential solutions.
This brief highlights key takeaways from APHSA’s work on young families, starting with an overview of the young families work and its early years, followed by key takeaways and highlights from its final year, ending with opportunities for future work in the young families space.
American Public Human Services Association (APHSA)
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
