A framework that helps policy and digital service teams interpret legislation by identifying user needs, intent, and implementation challenges to support more effective, human-centered government service delivery.
The Summer EBT Playbook offers states practical strategies, tools, and examples to effectively implement the new Summer EBT program, ensuring low-income children receive food benefits when school is out.
The vast fraud committed through the use of stolen and synthetic identities in UI programs has spotlighted the need for updated identity fraud detection mechanisms. As states are implementing new technologies and systems, they need to consider the ways in which they are impacting racial inequities in UI benefits.
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
This resource allows policymakers, employers, benefits providers, and researchers assess benefits performance for constituents and identify opportunities in market and policy innovation to ensure equitable benefits distribution.
Approximately 12 million low-income individuals risk missing out on federal stimulus payments due to non-filing status, prompting the Center on Budget and Policy Priorities (CBPP) to recommend targeted state outreach to connect eligible non-filers with their Economic Impact Payments (EIPs).
Important considerations for understanding user needs to inform responsive design in rapidly changing contexts are discussed, including how context, threat perception, decision-making, and crisis affects disaster management and UX research.
This field guide is written for digital services and technology leaders working in government agencies at the federal, state, or local level. It’s meant to highlight the power of product thinking to government digital services. With this guide, agencies can start moving from a project management mindset to a product-based approach to delivering services.
This is a government catalog of reusable digital service components, templates, and patterns designed to help public sector teams build services more efficiently and consistently.
