This report highlights best practices and lessons learned from Kansas' partnership with Delivering Change to improve SNAP and WIC access in seven counties through innovative data sharing and targeted outreach.
American Public Human Services Association (APHSA)
This policy report offers recommendations for improving digital identity practices in the United States, emphasizing the role of government in creating secure, accessible digital identity resources.
This resource allows policymakers, employers, benefits providers, and researchers assess benefits performance for constituents and identify opportunities in market and policy innovation to ensure equitable benefits distribution.
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
Drawing on the Beeck Center’s research on government, nonprofit, academic, and private sector organizations that are working to improve access to safety net benefits, this report highlights best practices for creating accessible benefits content.
This resource provides guidance on streamlining enrollment across public benefit programs to improve efficiency, reduce administrative burdens, and enhance access for eligible individuals and families.
This brief shares findings from a November 2021 survey of state SNAP agencies about their use of the SNAP ARPA funds in fiscal year 2021, and their initial planned activities for fiscal year 2022 and 2023.
American Public Human Services Association (APHSA)
This study evaluates the use of RPA technology by three states to automate SNAP administration, focusing on repetitive tasks previously performed manually.
This white paper documents Hawai'i's journey and lessons learned from their 18-month Coordinating SNAP and Nutrition Supports project which laid the foundation for interagency data-sharing and built capacity to analyze administrative data across nutrition programs--specifically SNAP and WIC.
To help policy makers, regulators, legislators and others characterize AI systems deployed in specific contexts, the OECD has developed a user-friendly tool to evaluate AI systems from a policy perspective.
Organisation for Economic Co-operation and Development (OECD)
