Resource Format: Article: Blog
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Policy2Code Demo Day Recap
A recap of the twelve teams who presented during the Policy2Code Prototyping Challenge at BenCon 2024.
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Helping Government Agencies Understand and Invest in Their Capacity for Digital Delivery
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
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Redesigning and Standardizing Information About Government Assistance
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
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How Do Children and Society Benefit from Public Investments in Children?
The federal government's investments in children are crucial in addressing poverty and have long-term benefits across multiple domains, such as health, education, and economic stability, illustrating how support in one area can lead to positive outcomes in others.
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Summary Report of 2023 RFI on Open Source-Software Security Initiative
The RFI summary report consolidates submissions received from the open-source software community and details twelve activities that members of the OS3I plan—or have completed—in 2024-2025.
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The Product Model in Government
The article suggests that applying a product model to government agencies can enhance service effectiveness and public impact.
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Beyond hunger: The role of SNAP in alleviating financial strain for low-income households
Many low-income households lack the savings to weather financial shocks like layoffs, and SNAP plays a crucial role in helping them manage essential expenses during difficult times.
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Methods for Leading a Modern Government
The Modern Government Leaders program brought together federal executive innovators to share best practices and drive service delivery and process modernization.
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Building a culture of customer experience across government
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
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“Find People Where They Are”: Four Experts on the Value of Person-Centered Practices in Benefits Design and Delivery
This blog explores the rise of person-centered insights in policymaking, featuring an overview of its benefits and expert interviews highlighting its crucial role in effectively delivering public benefits and human services.
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Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
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How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.