Resource Format: Article: Blog
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Automation + AI 
What the Digital Benefits Network is Reading on Automation
In this piece, the Digital Benefits Network shares several sources—from journalistic pieces, to reports and academic articles—we’ve found useful and interesting in our reading on automation and artificial intelligence.
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Digital Identity 
Regulating Biometrics: Taking Stock of a Rapidly Changing Landscape
This post reflects on and excerpts from AI Now's 2020 report on biometrics regulation.
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Automation + AI 
Human-Centered, Machine-Assisted: Ethically Deploying AI to Improve the Client Experience
In this interview, Code for America staff members share how client success, data science, and qualitative research teams work together to consider the responsible deployment of artificial intelligence (AI) in responding to clients who seek assistance with three products.
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Automation + AI 
ITEM 10: How a Small Legal Aid Team Took on Algorithmic Black Boxing at Their State’s Employment Agency (And Won)
In June 2022, Legal Aid of Arkansas won a significant victory in their ongoing work to compel Arkansas’ employment agency to disclose crucial details about how it uses automated decision-making systems to detect and adjudicate fraud.
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Digital Identity 
Combatting Identify Fraud in Government Benefits Programs
This post argues that for the types of large-scale, organized fraud attacks that many state benefits systems saw during the pandemic, solutions grounded in cybersecurity methods may be far more effective than creating or adopting automated systems.
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Automation + AI 
State of State AI Laws
This resource tracks state laws on AI at various stages of development and passage.
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Automation + AI 
Artifice and Intelligence
This piece outlines the Privacy Center’s decision to stop using the words “artificial intelligence,” “AI,” and “machine learning” in their work.
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Data 
Making Government Services Inclusive for LGBTQ+ People
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
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Management 
Creating a Culture of Digital Service in the City of Philadelphia
Sara Hall, the City of Philadelphia Director of Digital Services joined the GovLove podcast to chat about her team and work.
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How our work with Montana WIC demonstrated the value of a national API standard
Members of Nava's team describe how their work with WIC Montana cemented their belief that an API standard can fuel modernization to improve experiences for WIC staff, participants, and applicants.
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Management 
Learning From the Colorado Digital Service
Digital service (DS) teams across the public sector are working to improve how services are delivered to residents. These teams exist at all levels of government and are iteratively using data, technology, and human-centered design to reframe how residents interact with government.
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Management 
The Shift to Servant Leadership: How Federal Agencies Can Support States, Territories, and Communities After the Pandemic
A blog discussing how federal agencies can support states, territories, and communities after the pandemic.