Modular contracting doesn’t just mean that you break one procurement into several pieces. This article shows you how to take a modular approach with a single contract divided up into natural break points.
Understanding the strengths and weaknesses of the available low-code/no-code tools will help you pick the right tool for the job and balance their sometimes significant weaknesses with their tremendously valuable strengths.
Building on our February 2022 report Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net, the Beeck Center’s Digital Benefits Network (DBN) recently held a convening to share progress and potential in digitizing benefits eligibility and to begin addressing how a national approach could be started.
User research requires working as a team, since it necessitates running sessions with participants, observing and moderating research sessions, analyzing and synthesizing results, as well as communicating results effectively.
Digital service (DS) teams across the public sector are working to improve how services are delivered to residents. These teams exist at all levels of government and are iteratively using data, technology, and human-centered design to reframe how residents interact with government.
The US Digital response partnered with dozens of states, counties, and cities to support them in using and tracking CARES Act grants. This article presents six lessons learned from their work to help governments better assist residents, particularly small businesses and low-income communities.
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the Canadian Digital Service and the National Head Start Association.
This page describes the agency’s investments in digital tools and services aimed at reducing friction in how people find, apply for, and maintain eligibility for federal benefits.
This page provides a U.S. Web Design System pattern for collecting pronoun information in user profiles in a way that respects identity, supports data standards, and promotes inclusion.
This blog describes how 18F adopted a new illustration library (“18F Folks”) based on Open Peeps, to better represent diversity, context, and human experiences in their visual communications.
