Key functionalities and design elements recommended for creating effective online WIC applications, focusing on usability, accessibility, and compliance to improve participant experience and streamline agency operations.
This blog post shares five key service design lessons from U.K. experts Lou Downe and Sarah Drummond, offering practical guidance for building more connected, user-centered government services in British Columbia.
This article details the collaboration between Miami-Dade County, community partners, and technologists to enhance climate resilience by allowing residents to report and access information on extreme heat conditions affecting their commutes.
Millions in government benefits go unclaimed annually due to complex applications and lack of awareness. Simplifying processes, targeted outreach, and streamlined support can increase accessibility and ensure eligible individuals receive assistance.
A profile on FormFest speakers Paul Pistorius and Julian Rosner, featuring stories about their motivations for working on public sector form innovation.
Post-Medicaid continuous enrollment's end in March 2023, states faced renewal challenges through August 2024, seeing improved auto-renewals but persistent procedural disenrollments despite outreach and intervention.
A profile on FormFest spearker’s Barry Roeder, Barabara Deffenderfer, Glenn Brown, and Izzie Hirschy-Reyes highlighting how the Bay Area Housing Finance Authority and its partners use AI and human-centered design to streamline paper housing applications.
An analysis showing that a proposed plan to shift some cost of SNAP benefits to states could push nearly 900,000 additional people into poverty during a recession.
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
This post argues that for the types of large-scale, organized fraud attacks that many state benefits systems saw during the pandemic, solutions grounded in cybersecurity methods may be far more effective than creating or adopting automated systems.
