A FormFest profile highlighting how New York State’s design and technology teams are reimagining form creation through collaborative, human-centered design methods that simplify processes and expand participation.
Adults in the United States who have a disability are statistically less likely than those without a disability to own certain digital devices like laptops and smartphones, and are also more likely to never go online, despite similar rates of home broadband and tablet ownership.
A strategic "playbook" for organizing and sustaining digital service meetups, specifically focusing on fostering communities of practice within the public sector and civic tech spaces.
This blog post details the development of a human-centered screening tool designed to help SNAP clients identify and report exemptions from work requirements.
A blog post explaining how a data-driven civic tech timeline visualizes the growth, diversity, and evolution of the civic technology field, spanning 25 years from 1994-2018.
Code for America initially introduced the concept of Delivery-Driven Government in 2018. This article refreshes its original principles and expands on what the organization has learned to make its concepts clearer.
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
Millions in government benefits go unclaimed annually due to complex applications and lack of awareness. Simplifying processes, targeted outreach, and streamlined support can increase accessibility and ensure eligible individuals receive assistance.
To kick off the Digital Service Network’s (DSN) summer event series, Let’s Get Digital, the DSN heard from the State of Arizona on their efforts to transform government services through a strong collaboration between information technology (IT) and digital service functions.
