Year: 2024
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Automation + AI AI-Powered Procurement: Harnessing AI’s Potential for More Efficient State Procurement Practices
Public procurement in state governments can be slow and inefficient, but artificial intelligence (AI) offers a solution by automating tasks, improving decision-making, and addressing workforce gaps, as highlighted in a joint brief by NASCIO and NASPO.
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Talent + Hiring What works in training government partners: insights and recommendations
The article discusses effective strategies for training government partners in digital services, emphasizing the importance of prioritizing training, setting clear objectives, and fostering mutual understanding and trust.
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Data U.S. Department of Commerce Equitable Data Playbook
This playbook shares best practices and innovations related to data and analytical approaches for improving grant outcomes. Equitable data practices improve the effectiveness and efficiency of federal program dollars through better resource allocation and more informed decision-making.
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Human-Centered Design Orchard Design System
Orchard is Georgia's official design system. Orchard makes it easy to quickly build an accessible, mobile-friendly, and uniform digital experience.
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Human-Centered Design Building Bridges: The Power of IT-Digital Service Collaboration in Arizona’s Government Service Delivery
To kick off the Digital Service Network’s (DSN) summer event series, Let’s Get Digital, the DSN heard from the State of Arizona on their efforts to transform government services through a strong collaboration between information technology (IT) and digital service functions.
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Procurement Transforming The City of Boston’s Procurement: Cultivating Strategic Relationships for Streamlined Solutions
The second event in the Digital Service Network’s summer event series, Let’s Get Digital, focused on the City of Boston’s transformative journey to streamline its procurement processes.
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Policy The Effects of the 2021 Child Tax Credit on Housing Affordability and the Living Arrangements of Families With Low Incomes
In this article, the authors examine the impact of the 2021 temporary expansion to the Child Tax Credit (CTC) on housing affordability and the living arrangements of families with low incomes.
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Human-Centered Design New York State’s Digital Evolution: Championing User-Centric Service Delivery Through Visionary Leadership
For the Digital Service Network’s (DSN) final installment of its summer event series, Let’s Get Digital, we heard about New York State’s (NYS) human-centered design (HCD) journey and how relationships between leadership and digital service teams have been pivotal in advancing user-centric service delivery.
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Human-Centered Design Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state's efforts to improve residents’ experiences accessing government programs.
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Human-Centered Design New York State Services
The official website for services from the State of New York.
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Human-Centered Design New York State Department of Health – WIC Program
The New York State WIC program website provides access to nutritious foods, nutrition education, breastfeeding/chestfeeding support, and referrals to eligible pregnant, breastfeeding, and postpartum individuals, infants, and children up to age five.
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Human-Centered Design BenCon 2024 Recap
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online.