Differing federal requirements for public benefit applications create significant barriers for applicants and complicate state efforts to integrate services.
As they transition to providing more services online, there are ways governments can get creative working around talent shortages and entrenched bureaucracies.
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
This exercise engages participants in selecting the most and least clicked website menu items by marking their choices with stickers, followed by a group review to compare assumptions with actual data.
Montgomery County Public Library (MCPL) Digital Strategies Team
