This annual report details Massachusetts' strategic advancements in digital transformation, cybersecurity, and data services, emphasizing modernization efforts and enhanced constituent engagement.
The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS)
The playbook is a comprehensive guide developed by the Maryland Department of Information Technology to assist state agencies in creating consistent, user-centered, and accessible digital services.
In this webinar, a panel of experts discuss what states can do right now to improve EBT security, how to use data to analyze theft patterns, and how EBT payment technology needs to evolve to ensure efficiency, security, and dignity for beneficiaries.
This artifact is a telestration video introducing Iowa Medicaid's Medicaid Enterprise Modernization Effort (MEME) initiative, providing vendors with background information and strategic outcome priority goals to elicit feedback from the vendor community via Request for Information (RFI).
As a next step in Iowa's modernization effort, the MEME project released a video describing Iowa's proposed approach and next steps for the purpose of engaging with vendors. The video linked here provides additional information on the project's learnings so far.
This dashboard provides a comprehensive view of underlying trends in unemployment across Michigan. It serves as an invaluable resource for understanding the impacts of unemployment on various industries, occupations, and communities. By providing detailed insights into sectors experiencing layoffs, claimant demographics, and the regions most affected, the dashboard equips us with the data needed to develop targeted solutions tailored to the needs of Michiganders.
This roadmap provides a vision and plan for how to deliver modernized integrated eligibility and enrollment for health and human services using human-centered design, modular approaches to replacing legacy technology, change management, and iterative product processes.
The ubiquity of mobile devices makes it imperative to build “mobile first” services, i.e. services built with the expectation that they will primarily be accessed on mobile devices. This article also outlines important considerations and suggestions for implementing mobile-first user interfaces.
Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
This MOA outlines Hawai'i's legal data sharing agreement between the Women, Infants and Children Services Branch of the Department of Health (DOH/WIC), and the Benefit, Employment and Support Services Division of the Department of Human Services (DHS/BESSD) to exchange SNAP and WIC data.
