Oklahoma Human Services (OKDHS) modernized their service delivery by reducing their real estate footprint, designing trauma-informed and user-friendly spaces, and expanding an embedded worker program to improve accessibility and client experience. Through their "Service First" strategy, OKDHS aims to create more equitable and compassionate interactions, reaching vulnerable populations while addressing high occupancy costs.
The California Integrated Travel Project (Cal-ITP) simplifies transit benefits eligibility by developing the Benefits App, which uses Login.gov to securely verify age-based discounts for public transit riders. The project aims to create a standardized, interoperable system for verifying transit benefits, improving accessibility for low-income and special groups while reducing administrative burdens for transit agencies.
PolicyEngine is a nonprofit that provides a free, open-source web app enabling users in the US and UK to estimate taxes and benefits at the household level, while also simulating the effects of policy changes. By combining tax and benefits data, PolicyEngine helps individuals and policymakers better understand the impacts of existing policies and proposed reforms, using microsimulation models built from legislation and enhanced survey data.
This mainstage session from FormFest 2024 included conversations about form design, accessibility, user experience, and data collection to show how good forms can build trust and confidence in government.
A guidance page introducing state-level leaders to digital accessibility — explaining what accessible content and services entail and why they matter.
This user guide provides step-by-step instructions for families in Iowa to find licensed child care providers online based on location, schedule, and program preferences.
This resource page provides comprehensive information on the state's initiatives, policies, training, and governance related to the adoption and implementation of generative AI technologies in government operations.
A statewide framework to improve data literacy among Oregon public sector employees by identifying core competencies, learning goals, and implementation strategies across various roles and skill levels.
