County workers typically spend most of their time trying to get income information right during eligibility interviews. This article provides several recommendations for asking about income, accounting for cognitive biases, under-reporting, and complexities in reporting income.
This guidebook offers an introduction to the risks of discrimination when using automated decision-making systems. This report also includes helpful definitions related to automation.
This report investigates how D.C. government agencies use automated decision-making (ADM) systems and highlights their risks to privacy, fairness, and accountability in public services.
Californians who receive food assistance come from all backgrounds, but many share a similar story: they were barely getting by financially when they were tipped into crisis by an unexpected expense or loss of income. This site shares their stories.
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
This report documents best practices and lessons learned from project streamlined data sharing between SNAP and WIC, enhancing cross-enrollment processes
American Public Human Services Association (APHSA)
This brief highlights key takeaways from APHSA’s work on young families, starting with an overview of the young families work and its early years, followed by key takeaways and highlights from its final year, ending with opportunities for future work in the young families space.
American Public Human Services Association (APHSA)
Due to technology’s disruptive force in society and on the labor force, it is necessary to revisit the relationship between employees, governments, and citizens. This report asserts that the next president should immediately sign two Executive Orders (EOs) to address the current work crisis and the urgent economic emergency that has left Americans evicted, unable to pay bills, make rent, or put food on the table.
Code for America explores the systems at play and the individuals experience of participants in WIC. By investigating overall quantitative trends in coverage, redemption, and retention rates, they use the data as a guide to build out a qualitative research plan that explains why such trends are occurring.
