Using low-code/no-code tools successfully requires knowing how to pick the right tool and knowing the kind of challenges that merit calling in a technical team for consultation and advice.
This presentation explores the balance between security and user experience in digital benefit account creation and authentication, highlighting insights from a forthcoming playbook focused on SNAP and Medicaid portals.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Medicaid.
This case study highlights a collaborative effort to enhance Nevada’s unemployment insurance (UI) program by simplifying claimant-facing communications and improving user experiences through behavioral science and human-centered design.
National Association of State Workforce Agencies (NASWA)
A workshop led by Elham Ali on integrating the principles of human-centered design and equity to Artificial Intelligence (AI) design, use, and evaluation.
This introductory guide explains the core concepts of digital identity and how they apply to public benefits programs. This guide is the first part of a suite of voluntary resources from the BalanceID Project: Enabling Secure Access and Managing Risk in SNAP and Medicaid.
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
A modernized public benefits system would better serve program participants, administrators, policy makers, and taxpayers. This paper proposes a set of principles both define the desired future state and outline the values that shape decision making along the way. Practices describe the processes needed to achieve modernization.
