This FormFest profile highlights Rachael Zuppke and Molly Graham’s work to redesign Michigan’s civil court forms using human-centered design, making them more accessible for people who must represent themselves in critical cases like eviction, family law, and guardianship.
The team explored the performance of various AI chatbots and LLMs in supporting the adoption of Rules as Code for SNAP and Medicaid policies using policy data from Georgia and Oklahoma.
The article outlines NYC Opportunity's "Designed by Community" program, which funds and empowers local leaders to create solutions for challenges in marginalized communities. Initially focused on government projects, the program pivoted during the pandemic to support community-led initiatives, with projects ranging from mentorship programs to tech tools for public housing residents.
A modernized public benefits system would better serve program participants, administrators, policy makers, and taxpayers. This paper proposes a set of principles both define the desired future state and outline the values that shape decision making along the way. Practices describe the processes needed to achieve modernization.
An interactive tool from the W3C Web Accessibility Initiative that provides a customizable, filterable view of WCAG 2.x success criteria and implementation techniques to help teams design and evaluate accessible digital content.
This FormFest profile examines how Massachusetts’ Department of Early Education and Care is modernizing its child care benefits system through human-centered design, making verification and application processes simpler, more compassionate, and more efficient for families and staff.
This report celebrates 50 years of improving maternal and child health in the U.S. through WIC and offers advancements, challenges, and solutions for the future.
