This retrospective looks at the way the NYCOpportunity initiative worked across City government, partnering with agencies to initiate new approaches and enhance city practices. It also highlights key areas of focus for the NYC Opportunity team between 2014 and 2021.
ACCESS NYC aims to increase the accessibility and convenience of discovering and enrolling in government benefits. These patterns support this work by defining the UI and behavior that New Yorkers experience as they use the site.
This guide outlines free and low-cost digital inclusion resources available in Long Beach, CA, including internet access, device distribution, digital skills training, and job readiness programs.
The NYC Mayor's Office of Immigrant Affairs (MOIA) is dedicated to enhancing accessibility for individuals with limited English proficiency (LEP) and disabilities, ensuring equitable access to city services through comprehensive language assistance and digital inclusivity initiatives.
My File NYC is a document storage and sharing website that provides New York City residents a safe place to store and share vital documents when applying for City services.
In Austin, there are over 2,000 individuals without a safe place to sleep. There are many reasons a person can become homeless, and these reasons range from the lack of affordable housing to the loss of family and community. In 2017, the Innovation Office secured a three-year $1.25m grant from Bloomberg Philanthropies to focus on the city's goal of ending homelessness. The grant funds an i-team to help the city identify the best ways for City Council, departments, and the community to collaborate towards a shared understanding of homelessness in Austin.
NYC's My File NYC and New Jersey's unemployment insurance system improvements demonstrate how successful digital innovations can be scaled across various programs, leveraging trust-building, open-source technology, and strategic partnerships.
This session from FormFest 2024 focused on human centered form improvements from the City of Reykjavik and the German Digital Service’s form simplification project.
This session from FormFest 2024 focused on improving service delivery by hearing about work in multiple cities to rapidly digitize service delivery and work by the Department of Veteran Affairs around implementing service design principles in form revisions.
