Human-centered design is a problem-solving method that puts people at the center of the problem and aims to design solutions that address the needs of the people. Embracing such design methods in government is imperative to finding solutions that work for the people.
This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
This article describes the General Services Administration’s efforts to get a limited number of state and local governments to try login.gov with their federally funded programs.
This HuffPost article investigates the widespread failures of state unemployment websites during the COVID-19 pandemic, highlighting outdated technology, accessibility issues, and the human impact of these systemic breakdowns.
This article explores ongoing efforts to modernize state unemployment insurance (UI) systems, addressing long-standing inefficiencies and challenges exposed by the COVID-19 pandemic.
This article examines how outdated state unemployment insurance (UI) systems struggled during the COVID-19 pandemic, leading to delays, technical failures, and widespread frustration for job seekers.
This article from Civil Eats explores how expanding online purchasing options for SNAP recipients can improve food security, especially in the wake of the COVID-19 pandemic.
Article describing the “time tax,” the costs to people applying or benefits in terms of spending substantial amounts of time navigating user-unfriendly interfaces. The article describes the necessity of simplifying safety-net programs and cross-coordinating across various social service programs.
