Produced By: Industry
-
Making the Case for Human-Centered Design in Government
Human-centered design is a problem-solving method that puts people at the center of the problem and aims to design solutions that address the needs of the people. Embracing such design methods in government is imperative to finding solutions that work for the people.
-
How to create an inclusive user research environment
This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
-
GSA extends login.gov access to states and localities
This article describes the General Services Administration’s efforts to get a limited number of state and local governments to try login.gov with their federally funded programs.
-
COVID-19 Exposes How Many Unemployment Websites Are Truly Terrible
This HuffPost article investigates the widespread failures of state unemployment websites during the COVID-19 pandemic, highlighting outdated technology, accessibility issues, and the human impact of these systemic breakdowns.
-
Can States Finally Fix Their Unemployment Systems?
This article explores ongoing efforts to modernize state unemployment insurance (UI) systems, addressing long-standing inefficiencies and challenges exposed by the COVID-19 pandemic.
-
A state-by-state breakdown of failures in unemployment systems across the US during the pandemic
This article examines how outdated state unemployment insurance (UI) systems struggled during the COVID-19 pandemic, leading to delays, technical failures, and widespread frustration for job seekers.
-
What More States Allowing SNAP Recipients to Buy Food Online Means for Food Security
This article from Civil Eats explores how expanding online purchasing options for SNAP recipients can improve food security, especially in the wake of the COVID-19 pandemic.
-
The Time Tax: Why is so much American bureaucracy left to average citizens?
Article describing the “time tax,” the costs to people applying or benefits in terms of spending substantial amounts of time navigating user-unfriendly interfaces. The article describes the necessity of simplifying safety-net programs and cross-coordinating across various social service programs.
-
SNAP Eligibility Calculator
Unofficial calculator allowing users to find out whether they are eligible for food stamps and estimates the amount of benefits they can receive.
-
Removing Barriers to Access From Remote Identity Proofing
Improving online access to SNAP and Medicaid requires simplifying account creation, reducing password barriers, and enhancing user-centered design.
-
After all these years, ‘welfare reform’ is the same racist dog whistle it always was
“Welfare reform” is often racially-coded, as it is used as a dog-whistle to propagate hostility towards poor people of color.
-
Plain Language Is for Everyone, Even Experts
People want clear and concise information devoid of unnecessary jargon or complex terms. Plain language benefits both consumers and organizations.