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Human-Centered Design
Treating State Benefits as a Partnership, Not a Test
Discover how Massachusetts transformed child care benefits with a family portal using Requests for Information to simplify the process.
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Human-Centered Design
Redesigning a Behavioral Health Complaints Form and Process
See how Colorado transformed a behavioral health complaint form into a trauma-informed, accessible tool that builds trust with constituents.
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Human-Centered Design
Around the Form
This fast paced panel will recap highlights from FormFest 2025, including key takeaways, choice quotes, and memorable moments.
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Accessibility
How to plan a usability test
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you create a robust plan to promote a successful usability test.