In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
The New South Wales government describes its efforts to connect with other Australian jurisdictions and international colleagues in its move towards making machine-consumable legislation and policy.
Better Rules utilizes multidisciplinary teams that include people skilled in policy, legal, business rules, programming, and service design working together in an iterative fashion to develop rules. Several outputs are produced using this approach, each offering an opportunity that can be fed back into that iterative process and re-used to solve other issues.
Federal Communications Commission present on how state and local agencies can legally use SMS messaging to engage with public benefits applicants and recipients, including compliance with the Telephone Consumer Protection Act (TCPA).
In accordance with Executive Order 13960, Promoting the Use of Trustworthy Artificial Intelligence in the Federal Government, Federal agencies began publishing their first annual inventories of artificial intelligence (AI) use cases in June 2022.
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
This Blueprint is a whole-of-government effort that aims to provide a resource to assist federal decisionmakers in leveraging social and behavioral science to improve policy and program design and delivery.
Executed on March 28, 2024, this memorandum establishes new agency requirements and guidance for AI governance, innovation, and risk management, including through specific minimum risk management practices for uses of AI that impact the rights and safety of the public.
This report provides specific actions the federal government could take to reduce identity fraud and establish a whole-of-government victim redress approach.
This report summarizes progress made with agencies and members of the public to identify and reduce burdens that individuals, families, and small businesses face every day when interacting with government programs.
