This memorandum provides guidance to Federal agencies on how to broaden public participation and community engagement to improve government decision-making, enhance transparency, and build trust by engaging with communities, especially underserved groups.
Executed on March 28, 2024, this memorandum establishes new agency requirements and guidance for AI governance, innovation, and risk management, including through specific minimum risk management practices for uses of AI that impact the rights and safety of the public.
Executed on September 24, 2024, a memorandum for the heads of executive departments and agencies on advancing the responsible acquisition of artificial intelligence in government.
A policy directive that establishes standards and guidance for federal executive agencies to manage, secure, and deliver public websites and digital services that are user-centered, accessible, and data-driven.
This research visualizes the complex emotional and clinical stages of the maternal mental health experience, from initial pregnancy through postpartum recovery and the return to work.
This handbook highlights the flexibilities in the Federal Acquisition Regulation (FAR) that can help agencies implement “plays” from the Digital Services Playbook, with a particular focus on how to use contractors to support an iterative, customer-driven software development process.
Federal Communications Commission present on how state and local agencies can legally use SMS messaging to engage with public benefits applicants and recipients, including compliance with the Telephone Consumer Protection Act (TCPA).
In accordance with Executive Order 13960, Promoting the Use of Trustworthy Artificial Intelligence in the Federal Government, Federal agencies began publishing their first annual inventories of artificial intelligence (AI) use cases in June 2022.
The Performance.gov team hosted a webinar featuring federal customer experience (CX) changemakers from across government and focused on the nine CX projects that aim to address pain points learned about through human-centered design research.
