This blog introduces Code for America’s new service blueprint for Medicaid work requirements, highlighting how it can help states map system changes, identify pain points, and prioritize human-centered design.
In this interview, Code for America staff members share how client success, data science, and qualitative research teams work together to consider the responsible deployment of artificial intelligence (AI) in responding to clients who seek assistance with three products.
This study examines public attitudes toward balancing equity and efficiency in algorithmic resource allocation, using online advertising for SNAP enrollment as a case study.
The FileYourStateTaxes pilot successfully integrated state tax filing with the IRS Direct File program, improving taxpayer experience and ease of filing.
Technology enables governments to engage in “pilot” projects to see where they are headed and course-correct along the way, as opposed to evaluating the results over the course of multiple years. Delivery-driven government utilizes technology and “pilot” projects to see institutions and processes through the eyes of users, allowing for more effective service delivery.
California’s SNAP program faced record application volume due to the COVID-19 crisis, and other states must anticipate similar demand. This post summarizes key takeaways from GetCalFresh’s real-time data and client communications, and offers recommendations for how other states can implement effective responses.
With the extension and expansion of P-EBT during COVID and the Food and Nutrition Service releasing new guidance, states have an opportunity to effectively deliver essential resources to children and families. Code for America built this toolkit of resources to share recommendations and promising practices around the implementation of P-EBT and to support state agencies and partners tasked with the development of P-EBT programs.
Code for America offers government agencies a general overview of getting started with implementing text messaging services for clear, responsive communication during the COVID-19 pandemic.
This guide touches on everything from Code for America’s core research philosophy, to our approach to ethics and trauma-informed research, to specific research methods. It also includes plenty of practical tips on planning and executing research, as well as how to synthesize your findings into action.
In response to the COVID-19 crisis, the federal government authorized a new emergency program, Pandemic EBT (P-EBT), to replace school meals with money for groceries while schools are closed. Code for America describes its efforts to launch an accessible, online P-EBT application under an accelerated timeline due to to immense demand caused by the pandemic.
Describes the Principles of a Human-Centered Safety Net: Many Welcoming Doors, Easy to Understand, Clients Can Make Informed Decisions, Responsive to Changing Needs, Simple Actions
GetYourRefund.org is an online portal by Code for America that helps low-income individuals claim thousands of dollars in tax credits, even after the traditional tax deadline has passed.
