This report documents four experiments exploring if AI can be used to expedite the translation of SNAP and Medicaid policies into software code for implementation in public benefits eligibility and enrollment systems under a Rules as Code approach.
This collection of research references is designed to support government agencies designing public-facing identity management processes that meet people’s needs.
On July 16, members of the Digital Identity Community of practice gathered to learn how peers are gathering beneficiary feedback on their experiences with accounts and proving their identity.
This publication from the Digital Service Network (DSN) explores how state and local leaders are tackling the challenge of finding, keeping, and growing digital service talent in government. Through real-world stories and actionable strategies, it highlights how teams are making the case for digital roles, improving hiring practices, and upskilling staff to build a strong, sustainable digital workforce.
Practitioner Picks is a new quarterly series designed to add fresh resources to the Digital Government Hub’s library, helping people improve government digital service delivery. Each issue spotlights resources chosen by practitioners in a specific service delivery area along with their insights on why these picks are valuable additions to the Hub. In this edition, our contributors round up resources to help bring housing services into the digital age.
To kick off the Digital Service Network’s (DSN) summer event series, Let’s Get Digital, the DSN heard from the State of Arizona on their efforts to transform government services through a strong collaboration between information technology (IT) and digital service functions.
The team examined how AI, specifically LLMs, could streamline the case review process for SNAP applications to alleviate the burden on case workers while potentially improving accuracy.
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
This report highlights key findings from the Rules as Code Community of Practice, including practitioners' challenges with complex policies, their desire to share knowledge and resources, the need for increased training and support, and a collective interest in developing open standards and a shared code library.
At Rules as Code Demo Day Seth Hartig from the National Center for Children in Poverty (NCCP) and Bank Street College demoed the Policy Rules Database (PRD), a collaborative effort between the Federal Reserve Bank of Atlanta and the NCCP. The primary purpose of the PRD is to simplify the interpretation of all programs by creating a common structure and a common terminology. The repository allows for research on public assistance programs and tax policies, and helps users model benefits cliffs on career pathways. The PRD is supported by a technical manual with pseudocode that helps guide integration and usage in other platforms.
