This FormFest profile highlights how the Colorado Behavioral Health Administration redesigned its complaint submission form using empathy, human-centered design, and trauma-informed research methods to make the process more accessible, compassionate, and secure for all users.
A FormFest profile highlighting how New York State’s design and technology teams are reimagining form creation through collaborative, human-centered design methods that simplify processes and expand participation.
This FormFest profile describes how California rapidly simplified disaster-aid processes for wildfire survivors by auditing 22 forms across eight agencies and developing a concept for a universal eligibility form and relief portal.
This publication explains current state integrated eligibility and enrollment (IEE) system implementation processes, approaches, and opportunities for future processes and technologies. It is a resource for state officials, advocates, funders, and tech partners working to implement these systems.
This resource provides state agencies and their implementation partners with context on how and why to conduct a Digital Identity Risk Management (DIRM) process, as well as a new spreadsheet-based tool to guide agency teams through the process.
This blog summarizes an event exploring how the City of Boston and Washington State are designing and implementing Single Sign-On (SSO) systems to simplify access to government services.
With a federal accessibility deadline approaching, the Beeck Center convened government leaders to turn compliance pressure into lasting digital inclusion.
