A comprehensive survey-based analysis of Boston residents’ access to internet, devices, and digital skills, with a focus on equity across priority populations including low-income households, seniors, immigrants, and formerly incarcerated individuals.
An outline of the opportunities for modernizing SNAP to better meet participant needs by streamlining enrollment, improving digital access, and enhancing coordination with other safety net services.
A case study on how North Carolina leveraged human-centered design, interagency collaboration, and data-sharing strategies to improve cross-enrollment in SNAP, WIC, and Medicaid, aiming to reduce administrative burden and better serve families.
American Public Human Services Association (APHSA)
This publication from the Digital Service Network (DSN) explores how state and local leaders are tackling the challenge of finding, keeping, and growing digital service talent in government. Through real-world stories and actionable strategies, it highlights how teams are making the case for digital roles, improving hiring practices, and upskilling staff to build a strong, sustainable digital workforce.
This executive order establishes Operation Hire Hawaiʻi, a statewide initiative directing agencies to prioritize local hiring, expand apprenticeship and workforce development programs, and strengthen partnerships to build a more resilient, resident-based public workforce.
Outlines recommendations from the U.S. House of Representatives for the responsible adoption, governance, and oversight of artificial intelligence technologies across state agencies.
Bipartisan House Task Force on Artificial Intelligence
This case study highlights how Illinois is modernizing its student data infrastructure and interagency data sharing to increase access to SNAP and Summer EBT benefits for eligible children and families, particularly those facing systemic barriers.
American Public Human Services Association (APHSA)
This presentation shares user experience research on the challenges, priorities, and opportunities for improving the journey of Bay Area residents seeking affordable housing.
Key functionalities and design elements recommended for creating effective online WIC applications, focusing on usability, accessibility, and compliance to improve participant experience and streamline agency operations.
This crosswalk compares provisions in H.R. 1 with existing human services policies, focusing on how proposed federal work requirements could affect programs like TANF, SNAP, and Medicaid.
American Public Human Services Association (APHSA)
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Medicaid.
