Location: United States
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Equity Assessment Tip Sheet
Originally created for use by federal staff at the U.S. Department of Health and Human Services, this tool describes the six steps for conducting equity assessments and provides tips for completing each step.
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Framework for State, Local, Tribal, and Territorial Use of Artificial Intelligence for Public Benefit Administration
This framework outlines USDA’s principles and approach to support States, localities, Tribes, and territories in responsibly using AI in the implementation and administration of USDA’s nutrition benefits and services. This framework is in response to Section 7.2(b)(ii) of Executive Order 14110 on Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence.
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In Their Own Words: Parents Help Us Understand Barriers to Accessing WIC
Code for America explores the systems at play and the individuals experience of participants in WIC. By investigating overall quantitative trends in coverage, redemption, and retention rates, they use the data as a guide to build out a qualitative research plan that explains why such trends are occurring.
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Enterprise Single Sign-On Playbook
The Enterprise Single Sign-On (SSO) Playbook is a practical guide to help federal agencies implement or modernize an SSO service for federal employee access to government applications.
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Harnessing Data and Technology to Construct a Human Services System that Supports Thriving and Equitable Communities
APHSA explains how certain tools and recommendations about when people apply for help, engage in services, and maintain benefits can have a powerful effect to either counter or exacerbate structural barriers to accessing assistance.
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Unemployment insurance modernization: Examples from states and territories in their unemployment insurance modernization journeys
The U.S. Department of Labor is working with states, territories, and the public to develop strategies to continuously improve the nation’s unemployment insurance (UI) systems.
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Human-Centered Design Guide Series
A series of guides from Digital.gov to help you understand and practice human-centered design
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A Civic Technologist’s Practice Guide
This guide by Cyd Harrell serves as a comprehensive manual for technologists aiming to engage effectively in public sector projects, offering practical advice on navigating government partnerships and driving impactful change.
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2023 SNAP State Options Report
This report summarizes 19 SNAP policy options (in effect as of Oct. 1, 2023) and waivers (implemented as of July 1, 2023) chosen by SNAP state agencies (50 states, the District of Columbia, Guam, and Virgin Islands) in federal fiscal year (FY) 2023.
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18F User Experience Design Guide
The 18F User Experience Guide covers approaches to research and design.
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Use of Advanced Automation in SNAP
This 2024 memo outlines guidelines for state agencies' use of advanced automation in SNAP administration.
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WIC Certification and Eligibility Resource and Best Practices Guide
The guide provides best practices for WIC staff on eligibility determination, documentation, and certification processes to improve service delivery.