Location: United States
-
USDS 2024 Impact Report
This report highlights the agency's role in transforming federal digital services through human-centered design, agile technology, and cross-agency collaboration.
-
Analysis Plan: Increasing Medicaid Renewals with Text Message Reminders
Through an innovative pilot and evaluation, this project aims to improve ongoing Medicaid coverage using the Notify.gov service.
-
Form Accessibility Improvements
This session from FormFest 2024 focuses on accessibility, featuring British Columbia’s work to improve legal form usability and tips from the Wisconsin Department of Public Instruction on making forms more accessible overall.
-
Benefits Playbook for Designing Human-Centered Applications
By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
-
MCPL User Survey Materials
The folder for conducting user surveys for the Montgomery County Public Libraries website redesign includes materials such as Homepage Usability Questions and a comprehensive Website Survey. These tools are designed to gather user feedback on the homepage's functionality and overall website experience, helping inform improvements that align with user needs and expectations.
-
Research and Evaluation Practice Lead
This is a job description for the role of Research and Evaluation Practice Lead from the City of Philadelphia.
-
Catalyzing the Responsible and Productive Use of Artificial Intelligence in Maryland State Government
Executive order from the State of Maryland on the topic of artificial intelligence (AI)
-
Promising Practices for Digital Identity in Public Benefits
This piece highlights promising design patterns for account creation and identity proofing in public benefits applications. The publication also identifies areas where additional evidence, resources, and coordinated federal guidance may help support equitable implementations of authentication and identity proofing, enabling agencies to balance access and security.
-
Medicaid And SNAP Advance Equity But Sometimes Have Hidden Racial And Ethnic Barriers
Medicaid and SNAP have reduced racial and ethnic disparities in healthcare access and food security, but some administrative and eligibility policies continue to create inequitable barriers.
-
The Wait List as Redistributive Policy: Access and Burdens in the Subsidized Childcare System
In the article, researchers examines how administrative burdens in waitlist management for subsidized childcare in Massachusetts have led to significant reductions in the number of families awaiting assistance, potentially obscuring the true extent of unmet need.
-
Defining and Demystifying Automated Decision Systems
Automated decision systems (ADS) are increasingly used in government decision-making but lack clear definitions, oversight, and accountability mechanisms.
-
WIC Policy Memorandum #2023-5: Data Sharing to Improve Outreach and Streamline Certification in the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
This policy memorandum from the Food and Nutrition Service (FNS) provides guidance on data sharing activities that support targeted outreach and streamlined certification processes aimed at increasing the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) participation and retention.