A state partner needed to reopen applications to claimants who were previously denied benefits and determine if they are eligible to receive retroactive PUA payments. To help combat these issues, the state agency wanted to create a self-guided experience that was clear for claimants as well as reduce load on their call center. The team focused on providing enough contextual information in order to build trust and provide clarity with claimants, and worked to test content and form design before launching the new service in order to preempt and mitigate support issues.
The WIC Certification and Eligibility Resource and Best Practices Guide is a compilation of existing regulations and best practices that WIC state and local agencies may choose to use when determining eligibility for the program. The guide walks through the certification process.
The Guaranteed Income Pilots Dashboard is designed to visualize data from 30+ guaranteed income pilots across the United States. This data and testimonies from participants shed light on ways in which unconditional cash is providing people the opportunity, freedom, and resilience to build financial security.
The right tech frameworks can help organize and distribute accessible benefits information, both within your organization and beyond. This primer introduces two foundational software types that can support organizations that are committed to accessible benefits information: content management systems (CMS) and application program interfaces (APIs). It also provides examples of how one local government leveraged these tools to improve services and workstreams.
Nearly 1 in 5 lose SNAP benefits during the recertification process. When SNAP-eligible residents want to start receiving benefits again, they must go through the lengthy process of reapplication, generating administrative burden and cost. Text messaging allows for direct communication with clients to support them through the recertification process. This guidebook aims to equip state and local agencies with the practical insights they need to develop a text messaging outreach program for SNAP recertification.
This guide is the fourth in a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. Focused on strategy and content, this guide offers recommendations and best practices for crafting messages, engaging clients, and obtaining consent.
This guide is the first part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide outlines how to scope and plan a text messaging program.
This guide is the third part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide is intended to provide a general overview of the national statutory and regulatory landscape governing the legality of sending large volumes of text messages and sharing client information.
This guide is the second in a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide focuses on designing an evaluation plan to assess the impact of a text messaging program.
This guide is the sixth and final part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide addresses technical and engineering requirements for a text messaging program, including texting platform options, and procurement and vendor management, among other technical implementation topics.
This guide is the fifth part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide is intended to help data engineers and analysts build the data pipeline and manage, analyze, and synthesize data needed for a text messaging program.
