Location: United States
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Guardrails: Automated SNAP Recertification Assistance
The GuardRails Strategy uses behavioral nudges to help NYC SNAP recipients complete recertification and avoid benefit loss.
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Helping Policy Makers Put People First: A Step-by-Step Tool for User-Centered Policy Making
Teams crafting policy inside and outside government can use the assessment to center their policy-making activities around those most impacted by their proposed programs and policy ideas.
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A tool to drive toward equitable policy advocacy approaches and outcomes
A modification of Bolder Advocacy’s ACT!Quick capacity self-assessment tool to incorporate additional equity-centered capacities, engage community authentically, and conduct research in culturally responsive ways.
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Project Redesign: Pandemic Unemployment and the Social Safety Net
Applicants for pandemic unemployment benefits faced long wait times, complex processes, and significant administrative burdens.
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Mapping the Applicant Experience of Benefit Enrollment
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
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Reddit Is America’s Unofficial Unemployment Hotline
Reddit's unemployment forums have become vital support networks during the pandemic, offering advice, emotional support, and a sense of community to those navigating job loss and financial hardship.
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Race and Inequity in Identity Proofing Methods
The vast fraud committed through the use of stolen and synthetic identities in UI programs has spotlighted the need for updated identity fraud detection mechanisms. As states are implementing new technologies and systems, they need to consider the ways in which they are impacting racial inequities in UI benefits.
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Advocate’s Guide to MAGI
The National Health Law Program released an updated Guide to Modified Adjusted Gross Income, including sections on ACA tax filing and reporting, clarification on commonly asked questions about Social Security Income, and updated IRS tax filing thresholds.
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City of Boston’s Ordinance to Ensure Gender Inclusivity on City Forms
Legislation to ensure gender inclusivity on forms in the City of Boston.
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User Experience Toolkit
City of Boston's User Experience Toolkit to support City employees in learning how to execute a UX project.
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Data Warehouse Architect
This is a job description for the role of Data Warehouse Architect from the State of California.
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Civic Innovation Fellow
This is a job description for the role of Civic Innovation Fellow from the City and County of San Francisco Mayor's Office of Civic Innovation (MOCI).